This Privacy Policy is a template prepared for Hay Hub and should be reviewed by qualified legal counsel before public use. Last updated: 17 May 2026.
Privacy Policy — How Hay Hub Protects Your Data
This Privacy Policy explains how Hay Hub (“we”, “us”, “our”) collects, uses, and protects the personal data of visitors and customers on https://hayhub.eu. We are committed to handling your information transparently and in line with the EU General Data Protection Regulation (GDPR).
Who we are
Hay Hub is an online supplier of premium hay and forage products operating across Europe. Our website address is https://hayhub.eu. For any privacy-related question covered by this Privacy Policy, please use the contact details at the bottom of this page or visit our contact page.
What personal data we collect
We collect personal data only when you provide it voluntarily or when it is necessary for operating the site:
- Contact form and email enquiries — name, email address, phone number (if provided), and the content of your message
- Customer accounts and orders — billing and shipping address, email, phone, order history, payment confirmation (we never store full card numbers)
- Newsletter subscriptions — email address and your subscription preferences
- Comments on articles — name, email, and IP address (used to detect spam)
- Site analytics — anonymised browsing data (pages visited, referrer, browser, country)
- Cookies — small files used to keep you signed in, remember your basket, and improve the site
Lawful basis under GDPR
Under our Privacy Policy and the GDPR, we process personal data on these legal bases: (a) contract — to fulfil orders you place with us; (b) consent — for marketing emails and non-essential cookies, where required; (c) legitimate interest — for fraud prevention, customer service, and basic analytics; (d) legal obligation — for tax records and consumer protection compliance.
How we use your data
We use personal data to process and ship your orders, respond to your enquiries, send transactional emails (order confirmations, shipping updates), send marketing communications when you have opted in, maintain site security, and meet our legal obligations.
Who we share your data with
We share personal data only with the third-party processors necessary to deliver our service: payment processors, shipping carriers, our email service provider, our hosting provider (Hostinger), and analytics tools we use. Every processor is contractually bound to handle your data in line with this Privacy Policy and applicable law. We never sell your personal data.
How long we keep your data
Order and accounting records are kept for the period required by tax and consumer-protection law (typically 6 to 10 years). Newsletter data is kept until you unsubscribe. Contact-form messages are kept for up to 2 years for service-quality purposes. Comment data is kept indefinitely so we can recognise and approve follow-up comments.
Your rights under this Privacy Policy
Under GDPR, you have the right to: access the personal data we hold on you; request correction of inaccurate data; request erasure of your data; restrict or object to processing; portability (receive your data in a machine-readable format); withdraw consent at any time; and lodge a complaint with your national data protection authority (for example the French CNIL or the equivalent in your country).
Cookies
We use essential cookies (basket, login, language preference) and, where you have consented, analytics cookies to understand how visitors use the site. You can manage cookie consent at any time via the cookie banner footer link.
Contact for privacy enquiries
For any question about this Privacy Policy or to exercise your rights, please contact us via our contact page. We respond within 30 days, in line with GDPR.
By using https://hayhub.eu you acknowledge this Privacy Policy.
We review this Privacy Policy periodically and publish any material change on this page with an updated revision date so visitors always see the current version in force.